Hotel Guest Refund Request Form

Please be advised we require at least one piece of supporting evidence along with your reservation or invoice. The form cannot be submitted unless all required fields are completed.

Any incomplete responses or failure to provide the required documentation may result in a delay reviewing your claim.

You may review the Policy Terms & Conditions by following the link in the top menu.

If you experience technical difficulties, please click contact us in the top menu.

Claim No.

Reason for Claim*

File Upload

Drop files here or

Max file size is 30MB. Five file maximum.

Please be advised we require a copy of the disruption notice from the transportation network. Upload the required documents above.

Details of those in your party affected

Include name(s), phone number(s) and e-mail address(es)

Details of the journey including specific transportation network or service disrupted

Details of disruption

Include as much detail as possible

Please be advised we require a death certificate or doctor’s note confirming the details. Upload the required documents above.

Name of person who suffered the death, injury or illness

First Last

Relationship to you

Nature of accident or illness

If illness, when was it first diagnosed?

If accident, how and when did the accident occurred?

Include as much detail as possible

Why did this incident prevent this person from staying at the hotel?

Please be advised we require a vehicle recovery service report or copy of garage repair bill or Police Report. Upload the required documents above.

Details of the individuals in the vehicle

Include name(s), phone number(s) & e-mail(s)

Details of journey

Location of Incident

Date of Incident

Time of Incident

: HH

MM

Details of Incident

Please be advised we require a letter from the court requiring your presence for jury service. Upload the required documents above.

When were you notified you were scheduled for jury service?

Please be advised we require evidence from emergency services (such as a Police Report) or a letter from your insurance company that you suffered a fire or burglary within 48 hours prior to the event commencement. Upload the required documents above.

Date of Incident

Details of Incident

Details regarding the circumstances of why you were not able to stay at the hotel

Please be advised we require a letter from the court requiring your presence as a witness. Upload the required documents above.

Please be advised we require a letter from your commanding officer confirming you have been called for active duty overseas. Upload the required documents above.

When were you notified you would be called to active duty overseas?

Please be advised we require weather details from the National Weather Service website and/or confirmation of weather warnings from your local authorities. Upload the required documents above.

Details of those in your party affected

Include name(s), phone number(s) and e-mail address(es)

Details of the journey

Details of extreme weather

Please be advised we require a letter from your employer confirming your permanent relocation including date you were requested to relocate. Upload the required documents above.

Where are you relocating to?

Contact details of your employer including your immediate superior (name, phone & e-mail)

Your Details

Name*

First Last

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Email*

Enter Email Confirm Email

Phone

Details of Reservation

Name of Reservation Purchaser

First Last

Reservation Price Paid (In USD)

Reservation Number

Date Purchased

Name of Hotel

Hotel Address

Reservation Arrival Date

When did you become aware that you would not be able to stay at the hotel?

Please provide all details.

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ANTI-FRAUD WARNING*

I have read and agree to the Anti-Fraud Warning.

PRIVACY POLICY*

I have read and agree to the Privacy Policy.

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